Remote Assist

Bring authorized expertise into the field moment.

Remote Assist is planned as a consent-aware session workflow tied to the service record—not a generic, silently recorded video room.

Review requirements

Designed for visible control

Participants see session and recording state. Invites are authenticated and expire. Access to live media, recordings, transcripts, downloads, shares, and deletion is permissioned and audited.

Recording remains off by default. Provider eligibility, contractual terms, retention, consent, encryption, and tenant profile must be ready before it can be enabled.

Activation dependencies

Approved WebRTC/video provider and credentials
Recording consent and retention decision
Tenant permissions and subscription entitlement
HIPAA-eligible provider/BAA path when PHI mode applies
No unapproved AI or silent cloud fallback