Coordinate
Service requests, dispatch, scheduling, calendars, maps, technician status, and customer communication stay connected to the same operational record.
Platform overview
One operational record from request to resolution.
Service Calls IQ connects the office, field team, customer context, equipment history, and financial handoff without turning every workflow into a separate system.
A shared operating model
The context travels with the work.
Each module owns its domain while shared tenancy, permission, audit, files, notifications, and provider boundaries keep the experience coherent.
Document
Time, materials, notes, files, media, signatures, estimates, approvals, and completion evidence build a reviewable history.
Resolve
Remote collaboration, equipment context, provider-gated AI, invoicing, and reporting help teams move work toward a clear outcome.
Office to field
Plan centrally. Work naturally.
Dispatchers see capacity and exceptions. Technicians get a focused mobile sequence with offline-safe boundaries. Managers review progress, approvals, costs, and customer outcomes without rebuilding the job from messages and attachments.
Designed into the foundation
- Server-resolved tenant context and database RLS
- Permission and entitlement checks at service boundaries
- Append-only audit history for sensitive operations
- Structured setup-required and dependency-failure states
- Responsive, keyboard-operable interfaces targeting WCAG 2.2 AA