Built for modern service teams
Every service call. One connected operation.
Coordinate dispatch, field work, customers, equipment, documentation, and financial handoff in one tenant-isolated platform.
- Tenant-scoped data foundation
- Mobile-first field workflows
- Auditable operational history
ThursdayField command
New callToday’s response RTU inspection 8:30 Pump alarm 10:15 Closeout review 1:40
One operational thread
- 01Request
- 02Plan
- 03Dispatch
- 04Work
- 05Approve
- 06Invoice
The operating system for service
Keep the whole job in view
Service Calls IQ is designed around the handoffs that make or break a service experience—from the first request to a complete, reviewable record.
Service calls & dispatch
Turn incoming work into scheduled, assigned, visible jobs without losing the customer context.
See capabilityRemote Assist & Headlamp
Bring an authorized specialist into the field moment with consent-aware Remote Assist and CIQ Vision workflows.
See capabilityInvoicing & Payments
Carry approved work into documented invoices and provider-gated payment workflows.
See capabilityInventory & Purchasing
Trace parts from availability and purchasing through receipt, use, and replenishment.
See capabilityReports & Analytics
Turn governed operational and financial data into reviewable reports, exports, and decisions.
See capabilityAI Copilot
Use provider-gated assistance with explicit consent, citations, review, and auditable outcomes.
See capabilityCloser to the work
Bring the right expertise into the field moment.
Remote Assist and CIQ Vision workflows are designed to connect an authorized specialist with field context while keeping consent, device eligibility, provider setup, access, and retention visible.
- Visible session and recording state
- Authenticated, expiring participant access
- Provider- and hardware-gated capabilities
Design your service workflow